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Check Gas Supply Valve

This is a continuation of previous steps. If you started here, please refer to previous steps to ensure you've followed all safety precautions.

The information on this web site is supplemental to the printed instructions that came with your water heater. To reduce the risk of property damage, serious injury or death, read and follow all labels on the water heater and the safety instructions in the printed owner's manual.

Step 1: Have Spark But Pilot Will Not Light

<strong>If you can see the blue spark but the pilot will not light, the pilot is not getting gas.</strong>
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  • If you can see the blue spark but the pilot will not light, the pilot is not getting gas.

  • Make sure the gas supply valve is turned on.

  • Newly installed water heaters have air in the gas line. It may take several attempts to light the pilot.

  • When lighting the pilot, make sure the knob on the gas control valve is set to Pilot and if fully pushed in. Keep the knob pushed in while clicking the spark igniter button.

  • If the pilot still will not light, turn the gas control knob OFF, turn the gas supply valve OFF, and click on "More Help" below.

Pilot lights, but no Status Light
Pilot lights, Status Light flashes